Returns & Exchanges

Have you received your order and you are on one or more products are not satisfied or the product proves to be defective, you can exchange the course with us.

Steps of returning your article

1.) Report on "my account to return" an article.

2.) Then we will contact you and ask your permission to give Returns the product.

3.) Your send the item packed return to below address. Please include the return number that you can find in your "my account".

Once we have received your return package, we will take this into consideration and we will be held via email informed.

The cost of an exchange / return will be your responsibility. You can send the package be returned to:
Bonsai Plaza
Attn: Returns Department
Spoorsingel 29
2613 BE Delft


If you do an exchange we recommend that you place a new order and return the other item send.
Of course we want the ordered items arrive safely, if anything went wrong, you can follow the same return process. With justified complaints, we obviously do not charge any return costs.


All our products have the statutory warranty applies. Is a product within this period broken, then you are entitled to this warranty and we will obviously replace the product or provide a different solution.

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