Shipping & Delivery Times
On this page you will find information about shipping costs and delivery times. If you have any questions, please let us know at [email protected]
Shipping costs, shipping and delivery times
If you enter your zip code and country on the shopping cart page, the shipping costs for packages and postal items are automatically calculated.
Your package will be shipped the first Monday or Thursday after receipt of your payment. To ensure minimum transit times for your trees, packages of trees are sent on Mondays. If you select package shipping, once the order is on its way, you will receive a track and trace code and URL by email, which provide insight into where your package is located. We kindly advise you to keep an eye on the tracking data. If you select shipping by mail, your package cannot be traced or insured. Delivery times of parcels and postal items within the Netherlands, Belgium and Germany currently vary between 2 and 5 working days. The shipping time to other European countries is approximately 4 to 10 working days. If you are interested in express shipping, or in a product that requires pallet shipping, please let us know so we can tailor a quote for you.
Our services during Covid-19
It goes without saying that our thoughts go out to everyone affected by the worldwide coronavirus outbreak (COVID-19). Our priority is the health and safety of you and our employees. Please order online if possible. If you want to visit us or pick up your order, please call us in advance, so that we can ensure that there is enough space for everyone. We all keep at least 1.5 meters away in our warehouse, nursery and offices. Disinfectant gel is widely available in our company for all our customers and employees. In this way, we hope to contribute to slowing down the spread of the virus as we continue to work. And so we are there for you: Bonsaiplaza.com and our customer service remain open.
Due to the current workload of carriers and the impact of additional controls from governments and carriers, shipping times are longer and shipping delays are more common than usual. We would therefore like to ask you to pay extra attention to entering your address correctly. Under the current circumstances, some carriers decide extra quickly to return a package that is not immediately deliverable.
If you are interested in express delivery, for example for your trees, please let us know. We are happy to make you a tailor-made offer and arrange this safe way of shipping for you.