Customer service

Below is a list of the most frequently asked questions. Can not find the answer to your question? Please contact us.

* Ordering
* Delivery
* Returns
* Paying
* Complaints
* My Account

Order

1. How can I find a product?
Inside the shop you will find top right functionality "Search". Here you can enter a search term to search our catalog.

2. How can I order a product?
You can order a product by clicking the button "Add to cart". Upon the information of the product The article is then placed in your shopping cart. You can then continue shopping by clicking the "View" button, or you can get the products in the shopping cart checkout. You do this by "Complete order" button.

3. How do I know which products are in my shopping cart?
Right of your screen you will find an overview of the number of products in your shopping cart. If you click on "View" to go directly to the content of your shopping cart.

4. I want to make a change in the shopping cart, how do I do this?
You can make changes inside the shopping cart. You can take a product from the cart by clicking remove. Behind to remove the product Then click "Update Cart". The product is removed from the cart. You can change the quantity of an item in the column "Number". If you then click on "Update Cart" button, the correct price will be shown.

5. I want to cancel my order, how do I do that?
This is only possible if your order has not been sent. Please as soon as possible contact customer service for more information.

6. Can I change my order?
This is only possible if your order has not been sent. Please as soon as possible contact customer service for more information.

7. Can I find out where my order now?
You will receive an email containing all the information about the delivery is included. Depending on the type of shipping you chose is a track and trace code included that allows you to track your order. The track and trace code sent to your email once your package is shipped.

Deliver

1. What are the delivery times?
This depends on your shipping address. For delivery of products, we work with different senders. If you have chosen to package your order you will receive a track and trace code in order to track your parcel.

2. What I pay for shipping?
The costs are calculated on your total order and are dependent on weight. Once you have entered your address see how much your shipping you should pay. You can also look here for more information "shipping".

3. Can I have my order delivered to another address
Yes, you can. You can specify a different delivery address when you order.

4. Can I return my order if the product does not meet my needs?
You have a trial period of two weeks, in which you can send your product. Return The customer service will contact you to discuss the follow-up procedure. Check this page for more information about "Returns & Exchanges".

Returns

1. Can I return my order if the product does not meet my needs?
Yes, you can. You can return the product within two weeks of sending return. In that case, please contact our customer service.
Check this page for more information about "Returns & Exchanges".

Pay

1. In what ways can I pay?
You can pay in the shop in different ways: by iDEAL, Visa, Mastercard, Sofort Banking, PayPal, Giropay, Bank Contact, Maestro, V-Pay payment.

2. How long will it take for my payment was processed?
This depends on your bank.

3. I have made a payment. How do I know that I have paid?
You will receive a confirmation email once payment is processed.

4. I paid, but received no order. What should I do?
If you have not received within 10 business days after placing your order, your product, please contact the customer service. In advance, a longer period between order and delivery, applies because your order will be delivered only after we have processed your payment.

Complaints

1. I have a complaint about my order, what should I do?
You can contact us by phone or e-mail Customer Service.

2. Response time to your complaint?
We will respond via email within 14 business days.

My Account

1. How can I change my details?
Through "My Account" in the upper right menu, you can change your account information.

2. I forgot my password, how do I come here?
If you want to checkout your order you to the login screen of the store. You can request your password via "Forgot your password Click here" under the login screen for existing customers. Note: You must fill in here that you have registered in your account email address. E-mail addresses are not registered, are not recognized by the shop.

3. I have a new email address. Should I create a new account?
No, that's not necessary. Through "My Account" you can easily make changes to your personal account. It involves changes to your name, email address or telephone number. Through "My Account" in the upper right menu, you can change your account information.

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